Refund Policy

1. General Provisions

This Refund Policy outlines the terms and conditions under which Ketran processes requests for reimbursement of payments made through our platform. By utilizing our services, the user acknowledges and agrees to the terms set forth in this document.

2. Eligibility for Refunds

Refund requests are considered under the following circumstances:

• Technical failure of the service preventing access to the purchased content or features.
• Duplicate transactions resulting from a processing error on our platform.
• Unauthorized charges, provided that the user notifies Ketran within 14 days of the transaction date.

3. Refund Request Procedure

To initiate a refund request, the user must contact our support team at [email protected]. The request must include the following information:

• Full name and account identifier.
• Transaction ID or proof of payment.
• A detailed explanation of the grounds for the refund request.

Ketran reserves the right to request additional documentation or evidence to verify the claim before processing the request.

4. Processing Timelines

Upon receipt of a valid refund request, Ketran will notify the user of the status of the claim within 5 business days. If approved, the refund will be processed to the original payment method within 10 to 15 business days, depending on the banking institution's policies.

5. Exceptions

Refunds shall not be granted in the following cases:

• Services that have already been fully rendered or consumed.
• Requests submitted after 30 days from the date of the original transaction.
• Instances where the user has violated the Terms of Service.
• Situations arising from changes in user personal preferences or circumstances not attributable to a platform defect.

6. Contact Information

For any inquiries regarding this Refund Policy or to submit a formal request, please contact us via email at: [email protected].